Frequently Asked Questions About Dillo And Hippo

  1. What is Dillo & Hippo?
    Dillo & Hippo is an LGBTQIA+, disabled, and female-owned merchandise company dedicated to creating fun, expressive, and inclusive designs that celebrate self-expression. We don’t print or ship products ourselves; instead, we work with reliable partners to bring our designs to life.
  2. How does print-on-demand work?
    Our designs are printed only when you order, minimizing waste and allowing us to bring a wide variety of unique designs to the shop. Our partners manage the production and delivery of each item, while we focus on creating designs that help you show the world who you are.
  3. How long does it take to get my order?
    Since orders are custom, they typically take 2-7 business days to process, plus shipping time, which can range from 5-14 business days depending on your location.
  4. Why don’t you offer free shipping?
    We’d love to offer free shipping, but shipping rates are set by our production partners, and we’re not able to remove them. To make things easier for you, we’ve discounted our product prices to offset that cost, so you’re still getting a great value!
  5. Do you ship internationally?
    Yes, we do! International shipping rates and times will vary, but we aim to provide the best rates and timely delivery.
  6. Can I track my order?
    Yes, once your order ships, you’ll receive a tracking number by email to follow its progress right to your door.
  7. What is your return policy?
    Since each item is made just for you, we can only accept returns or exchanges if the item arrives damaged or has a printing error. Reach out to accounts@dilloandhippo.com within 14 days with photos if there’s an issue, and we’ll make it right.
  8. Can I cancel or change my order?
    Orders go into production quickly, so while we can’t guarantee changes, reach out to accounts@dilloandhippo.com immediately if you need assistance. We’ll do our best to help.
  9. Do you offer custom designs for events?
    Yes! We love helping make memories through custom designs. From family reunions and parties to sports teams and special events or encouraging a loved one going through a challenging health crisis, drop us a line about your idea, and we’ll help bring it to life. Custom orders can be as small as a single item or as many items as you need. Reach out to accounts@dilloandhippo.com. 
  10. Where are your products made?
    Our partners work with fulfillment centers in various locations to ship as efficiently as possible. Depending on the product and your location, it may be printed and shipped closer to you.
  11. Are your products eco-friendly?
    Our print-on-demand model means each item is made only when ordered, reducing waste. We select partners committed to quality and environmental care to align with our values.
  12. How are your designs created?
    We create all our designs in-house with a mix of artistic skill, creativity, and online tools including AI software, occasionally. Using AI helps us bring some of our ideas to life, but every design is carefully crafted to reflect our unique style and values.
  13. I’m an artist—how does Dillo & Hippo ensure respect for other artists’ work?
    As artists, we’re dedicated to respecting other creators. If you ever feel our designs are similar to your work, please reach out, and we’ll address it immediately. We value feedback and collaboration to create an ethical, inclusive creative space.
  14. How can I contact customer support?
    Email us at accounts@dilloandhippo.com or use the contact form on our website, and you’ll reach one of us directly. We’re here to help and always eager to hear your ideas, requests, or feedback!